Help Centre

How can we help you?

I missed the call to book my phlebotomy appointment. What should I do?

Don’t worry if you missed the call to book your appointment. The health practitioner will attempt to call back up to 7 times, so just wait for the next call.

If you’ve missed multiple calls, please feel free to contact the health practitioner that was trying to reach you directly. You can also our clinical partner's customer care team on 0118 403 2414.

Note: Please make sure your kit has arrived before your appointment.

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