Help Centre

How can we help you?

I am missing an item from my test kit, what do I do?

We are really sorry that you have not received all of your items in your test kit.

In some of our test kits we either have 1 or 2 tubes:

 

Blood Test Kits  

Number of Tubes Included 

Female Hormone Blood Test 

2 Tubes 

General Wellness Blood test 

2 Tubes 

Thyroid Blood Test  

1 Tube 

Diabetes Blood Test 

1 Tube 

Vitamin B12 Blood Test  

1 Tube 

Cholesterol Blood Test  

1 Tube 

Testosterone Blood Test  

1 Tube 

Vitamin D Blood Test  

1 Tube 

Advanced Thyroid Blood Test 

2 Tubes 

Energy Blood Test  

2 Tubes 

Iron Blood Test  

2 Tubes 

Advanced Vitamin Blood Test  

2 Tubes 

 

Please email us at support@hbme.co.uk to report your missing items with the following information:

  • Order number 
  • The name of the missing item
  • Image of the test kit received

In order for us to solve this quickly as possible please provide us with the above information and we will investigate this for you. 

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