If you are experiencing any issues with your wellness scores please contact our Customer Care Team. This can be done by emailing us directly at support@hbme.co.uk

We’ll always try and resolve your issue as soon as possible and in order to help us investigate this issue, please provide us with the following information:

• Please explain the issue you are experiencing
• Screenshot or video recording of the issue you are experiencing
• App version of the app you are using
• Mobile device you are using the app on - iPhone or Android.