We understand that if you are using the H&B&Me app on an android device there is a slight delay with syncing your data from Google Fit. Here are some steps below to help you with this.

The first 3 steps:

1. In Google Fit, any activity data your device has recorded will be shown under the Journal section of Google Fit as per screenshot below. To make sure data is synchronised to the Google Servers from your device, you can click force a data syncronisation by clicking the double arrow button in the top right corner of the screen.

2. Next we need to make sure the H&B&Me app has access to your Google Account so the data can be passed to the H&B&Me app. You can view your google accounts 3rd party connections using this link. This permission needed will be identified as “App Connector“ in the Google account connections management. User should not remove it. Screenshot below shows Google Fit > Settings' “Manage connected apps“ > App Connector details

3. If the user removed the Google Fit connection directly, then they could reconnect the H&B&Me app by going to H&B&Me App > Settings > Integration > Google Fit > Connect

Please follow these next steps to help:

1) Verify Third-Party App Connections:

- If you use third-party apps or devices that sync with Google Fit, ensure they are properly connected.

2) Check Your Internet Connection:

- Ensure you have a stable internet connection. Google Fit requires a reliable internet connection to sync data.

3) Update the Google Fit App:

- Make sure you have the latest version of Google Fit installed. Go to the Google Play Store or Apple App Store and check for updates.

4) Restart Your Device:

- Sometimes a simple restart can resolve connectivity issues. Turn off your device and turn it back on.

5) Re-Enable Google Fit Permissions:

- Open the Google Fit app.

- Go to the settings and make sure all necessary permissions (like location, activity tracking, etc.) are enabled.

6) Check the permissions for Google Fit in your device settings as well:

- Android: Settings > Apps > Google Fit > Permissions.

7) Clear Cache and Data (Android):

- Go to Settings > Apps > Google Fit.

- Tap on Storage & cache.

- Clear cache and clear data.

8) Reinstall Google Fit:

- Uninstall the Google Fit app and then reinstall it from the Google Play Store or Apple App Store.

9) Check for System Updates:

- Ensure your device’s operating system is up to date. Sometimes OS updates include fixes for connectivity issues.

10) Check Account Settings:

- Ensure you are logged into the correct Google account.

- Open the Google Fit app and confirm that you are signed in with the same Google account that you use for your fitness tracking devices.

11) Reset App Preferences (Android):

- Go to Settings > Apps > Reset app preferences. This will reset all preferences for disabled apps, disabled app notifications, default applications for actions, background data restrictions, and any permission restrictions.

12) Check Battery Optimization Settings:

- Some devices have aggressive battery optimisation settings that may interfere with Google Fit’s background processes.

- Go to Settings > Battery > Battery optimisation, and ensure Google Fit is not optimised (excluded from battery optimisation).

13) Contact Support:

- If none of the above solutions work, consider reaching out to Google Fit support for further assistance.