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How to support your Google Fit data syncing to the H&B&Me app

We understand that if you are using the H&B&Me app on an android device there is a slight delay with syncing your data from Google Fit. Here are some steps below to help you with this.

 

The first 3 steps:

1. Users sure to Synchronise their Google Fit data Journals, to make sure data is synchronised to the Google Servers. Below is a screenshot from Google Fit Journal, indicating the double arrow button to force data synchronisation to Google servers.

image-20240618-144802.png

 

2. H&B&Me’s dacadoo connection is identified as “App Connector“ in the Google account connections management. User should not remove it. Screenshot below shows Google Fit > Settings' “Manage connected apps“ > App Connector details

Screenshot 2024-06-19 at 09.09.25.png

3. If the user removed the Google Fit connection directly, then they could reconnect the H&B&Me app by going to H&B&Me App > Settings > Integration > Google Fit > Connect

 

image-20240618-150029.png

 

Please follow these next steps to help:

  1. Verify Third-Party App Connections:

    • If you use third-party apps or devices that sync with Google Fit, ensure they are properly connected.

  2. Check Your Internet Connection:

    • Ensure you have a stable internet connection. Google Fit requires a reliable internet connection to sync data.

  3. Update the Google Fit App:

    • Make sure you have the latest version of Google Fit installed. Go to the Google Play Store or Apple App Store and check for updates.

  4. Restart Your Device:

    • Sometimes a simple restart can resolve connectivity issues. Turn off your device and turn it back on.

  5. Re-Enable Google Fit Permissions:

    • Open the Google Fit app.

    • Go to the settings and make sure all necessary permissions (like location, activity tracking, etc.) are enabled.

    • Check the permissions for Google Fit in your device settings as well:

      • Android: Settings > Apps > Google Fit > Permissions.

  6. Clear Cache and Data (Android):

    • Go to Settings > Apps > Google Fit.

    • Tap on Storage & cache.

    • Clear cache and clear data.

  7. Reinstall Google Fit:

    • Uninstall the Google Fit app and then reinstall it from the Google Play Store or Apple App Store.

  8. Check for System Updates:

    • Ensure your device’s operating system is up to date. Sometimes OS updates include fixes for connectivity issues.

  9. Check Account Settings:

    • Ensure you are logged into the correct Google account.

    • Open the Google Fit app and confirm that you are signed in with the same Google account that you use for your fitness tracking devices.

  10. Reset App Preferences (Android):

    • Go to Settings > Apps > Reset app preferences. This will reset all preferences for disabled apps, disabled app notifications, default applications for actions, background data restrictions, and any permission restrictions.

  11. Check Battery Optimization Settings:

    • Some devices have aggressive battery optimisation settings that may interfere with Google Fit’s background processes.

    • Go to Settings > Battery > Battery optimisation, and ensure Google Fit is not optimised (excluded from battery optimisation).

  12. Contact Support:

    • If none of the above solutions work, consider reaching out to Google Fit support for further assistance.

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