We apologies for this delay, in some unfortunate cases the email with you voucher code may have been delivered into you spam inbox, please check this first. 

If it's not in your spam inbox and it's already been 5 working days of the beginning of the calendar month and you haven't been notified by us about any delays, please contact our customer support team by submitting a request here. 

Please state the email address that you use to sign into the app so we can investigate this for you and explain the issue you are experiencing.